Alerts & Notifications

How ChairPulse Keeps You Informed

ChairPulse uses two complementary systems to surface important information:

• Dashboard alerts -- color-coded banners and cards embedded directly in the dashboard, visible every time you open the app
• Notification bell -- a dropdown in the dashboard header that collects individual notification messages over time

Together, these ensure you never miss an overdue task, a pending invoice, or a compliance deadline.

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Dashboard Alert Bars

Two prominent alert bars appear below the Quick Stats Row whenever there are items that need your attention. Each bar is a clickable banner that navigates to the relevant section.

Issues Alert Bar

The issues alert bar displays:

• Count -- the total number of active issues (statuses: open, in progress, awaiting tech)
• Breakdown -- a secondary line showing how many issues are "awaiting tech" and how many are "open" (visible on desktop)
• Action -- clicking anywhere on the bar or the View Issues link navigates to the Issues page

Priority levels in the issues system:

Issues are sorted by priority on the dashboard, with critical and high-priority issues appearing first.

Compliance Alert Bar

The compliance alert bar displays:

• Count -- the total of overdue compliance tasks plus those due today
• Breakdown -- how many are "overdue" and how many are due "today"
• Action -- clicking the bar or the View Compliance link navigates to the Compliance page

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Invoice Review Alert

When invoices are pending reconciliation, an amber-bordered card appears on the dashboard. This alert helps ensure service invoices are reviewed and matched to the correct issues.

The card shows:

• Heading -- "X invoices awaiting your review"
• Invoice list -- up to three pending invoices, each showing the vendor name, associated equipment or issue title, and the invoice amount
• Individual Review buttons -- clicking Review on any invoice navigates to the linked issue detail page
• Review All -- a link at the top-right that navigates to the Invoice Analytics page

This section is completely hidden when no invoices are pending review.

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Pending SOPs Indicator

When the AI generates Standard Operating Procedures on your behalf, a status card appears on the dashboard to keep you informed. There are three possible states:

Generating

A card with a spinning loader and the text "X SOPs generating..." along with "We're creating your procedures." Clicking this card navigates to the SOP Hub in the Knowledge section. The indicator polls every 10 seconds to check for completion.

Ready

Once generation is complete, the card updates to show "Your SOP is ready!" (for a single SOP) or "X new SOPs ready!" (for multiple). A "New" badge highlights the notification. Clicking navigates you directly to the completed SOP, or to the SOP Hub if multiple are ready.

Failed

If SOP generation encounters an error, the card shows a red warning with "SOP failed to generate." Clicking navigates to the failed SOP where you can review the error and retry.

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AI Diagnostic Feedback Prompt

If you used the AI Diagnostic Assistant within the last 24 hours for an issue that is still unresolved, a feedback card may appear asking:

"How was your AI Diagnostic experience?"

The card references the specific issue title and presents two options:

Submitting either option dismisses the prompt and shows a confirmation: "Thanks for your feedback! Your input helps us improve the AI Assistant."

This prompt only appears once per diagnostic conversation and does not show for issues that have already been resolved (resolved issues receive feedback through the resolution flow instead).

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Notification Bell

The notification bell icon sits in the top-right corner of the dashboard header. It shows a red badge with the unread count when you have new notifications (displays "9+" when there are more than nine unread).

Viewing Notifications

Click the bell icon to open a dropdown panel showing your most recent notifications (up to 10). Each notification includes:

• Type icon -- color-coded by type:
  • Green checkmark for success notifications
  • Amber triangle for warning notifications
  • Red X for error notifications
  • Blue info circle for informational notifications
• Title -- a brief summary of what happened
• Message -- additional context (if available)
• Timestamp -- relative time (e.g., "2 hours ago")
• Unread indicator -- a blue dot for notifications you have not yet viewed

Acting on Notifications

When you have no notifications, the dropdown shows "No notifications."

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Attention Summary in the Header

The dashboard header provides a consolidated attention count that sums up everything requiring action:

• "X items need attention" (amber text) -- the total of overdue maintenance tasks + due-today maintenance tasks + active issues + invoices awaiting review
• "Y urgent" (red text, only if > 0) -- the count of issues with high or critical priority

This gives you a single number to gauge how much needs your attention before scrolling through the individual sections.

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Summary of Alert Types

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Related Pages

• Dashboard Overview -- full layout and section guide
• Navigating the Interface -- sidebar, search, and navigation controls
• Issues Overview -- managing and resolving equipment issues
• Compliance Overview -- compliance task tracking and completion
• Invoice Analytics -- reviewing and reconciling invoices