Billing & Subscription
Understand ChairPulse subscription tiers, pricing, AI usage limits, and how to manage your billing.
Managing your subscription
The Billing section lets you view your current plan, compare tiers, upgrade or downgrade, and manage your payment method. It is accessed from the Billing tab in Organization Settings.
Only users with the admin or DSO admin role can access billing settings.
Subscription tiers
ChairPulse offers two subscription tiers, plus a trial period for new accounts:
$99/office/month (monthly billing) or $82/office/month (annual billing, $990/year)
"AI-powered equipment management that fits your budget."
Best for: Solo practitioners and small practices with up to 5 team members.
Included:
- Equipment management, issues, maintenance, and checklists
- 15 diagnostic chats per month
- 5 diagnostic reports per month
- 25 AI SOP generations per month
- 1,000 SOP chat messages per month
- Up to 5 team members
Not included:
- Compliance wizard
- County-level compliance requirements
- Detailed SOP generation
- Learning paths
- Invoice uploads and analytics
$139/office/month (monthly billing) or $115/office/month (annual billing, $1,390/year)
"Your complete dental equipment command center."
Best for: Established practices and multi-location organizations seeking full AI capabilities.
Everything in Essential, plus:
- Unlimited diagnostic chats
- 30 diagnostic reports per month
- Unlimited AI SOP generation
- 3,000 SOP chat messages per month
- Up to 25 team members
- Full compliance wizard access
- County-level compliance requirements
- Detailed SOP generation
- Learning paths for team training
- Invoice uploads and analytics
Feature comparison
| Feature | Essential | Professional |
|---|---|---|
| Equipment management | Yes | Yes |
| Issue tracking | Yes | Yes |
| Maintenance schedules | Yes | Yes |
| Checklists | Yes | Yes |
| Reports | Yes | Yes |
| Diagnostic chats | 15/month | Unlimited |
| Diagnostic reports | 5/month | 30/month |
| AI SOP generation | 25/month | Unlimited |
| SOP chat messages | 1,000/month | 3,000/month |
| Team members | Up to 5 | Up to 25 |
| Compliance wizard | No | Yes |
| County-level compliance | No | Yes |
| Detailed SOPs | No | Yes |
| Learning paths | No | Yes |
| Invoice uploads | No | Yes |
AI usage limits
AI-powered features have monthly usage limits that reset at the start of each billing cycle:
| Feature | Essential | Professional |
|---|---|---|
| Diagnostic Chats | 15 conversations/month | Unlimited |
| Diagnostic Reports | 5 reports/month | 30 reports/month |
| SOP Generation | 25 generations/month | Unlimited |
| SOP Chat Messages | 1,000 messages/month | 3,000 messages/month |
You can monitor your current AI usage from the Usage tab in Office Settings.
Trial period
New accounts start with a free trial that provides full Professional-tier access. During the trial you have access to all features, including unlimited diagnostic chats, the compliance wizard, learning paths, and invoice uploads.
When your trial is active, the Billing page displays a notice showing when your trial ends (e.g., "Your trial ends on March 15, 2026"). After the trial expires, you will need to select either the Essential or Professional plan to continue using ChairPulse.
Free access accounts
Some accounts may be granted complimentary access to ChairPulse Professional. These accounts display a "Free Access" badge on the billing page and are not charged. If your account has free access, the billing management and upgrade options are not shown.
Current plan card
The billing page shows a Current Plan card displaying:
- Your plan name (e.g., "Professional Plan") with a crown icon
- The plan tagline
- Your current monthly price per office
- Trial status and end date (if applicable)
- A billing cycle note: "Billed monthly per active office"
Upgrading to Professional
If you are on the Essential plan:
Navigate to Billing
Go to Organization Settings and select the Billing tab.
Click Upgrade to Professional
Click the Upgrade to Professional button. This opens the Stripe checkout page.
Complete payment
Enter your payment details and confirm the upgrade. Your account is upgraded immediately.
Managing your billing
Click the Manage Billing button to open the Stripe Customer Portal where you can:
- Update your payment method
- View your invoice history
- Switch between monthly and annual billing
- Downgrade your plan
- Cancel your subscription
Billing is calculated per active office. If you have three offices on the Professional plan with monthly billing, your total cost is $139 x 3 = $417/month.
Office billing list
Below the Current Plan card, an Office Billing List shows each office in your organization along with its billing status, helping you understand costs on a per-office basis.
Related pages
- Organization Settings -- The parent page containing the Billing tab.
- Office Settings -- View AI usage statistics per office.
- Team Management -- Understand team member limits by tier.
Last updated Mar 13, 2026
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