Issues Overview

Track and resolve equipment problems

The Issues module is your central place for logging, tracking, and resolving equipment problems across your practice. Whether a dental chair is making an unusual noise, an autoclave is throwing an error code, or an X-ray sensor has stopped working, Issues gives you a structured workflow to get equipment back in service as quickly as possible.

Navigate to Issues from the main sidebar to open the issues list.

Page layout

The Issues page has three main sections:

• Page header with the title "Issues", the subtitle "Log and resolve equipment concerns -- from minor observations to urgent repairs", and the Report Issue button.
• Filter tabs and search bar for narrowing down the issues list by status or keyword.
• Issues table grouped by priority, showing all issues that match your current filters.

Issue statuses

Every issue moves through a series of statuses as it progresses toward resolution:

Priority levels

Each issue is assigned a priority that determines its visibility and sort order in the table:

Critical issues display an animated pulsing red dot in the table to draw immediate attention.

Filtering and searching

The filter bar provides status tabs and a search field:

• Status tabs -- All, Open, In Progress, Awaiting Tech, and Resolved. Each tab shows a count of matching issues in parentheses.
• Search -- Type in the search box to filter by issue title, equipment name, or equipment type.

Both filters work together. For example, you can select the Open tab and search for "autoclave" to see only open autoclave issues.

Issues table

Active issues are grouped into priority sections (Critical, High, Medium, Low), each with a colored left border and a count of issues in that group. The table displays the following columns:

Click any row to open the issue detail page.

Context-sensitive actions

The action dropdown changes based on the issue status:

• Open -- "Start AI Diagnosis", "Edit Issue", "Mark Resolved"
• In Progress -- "Continue Diagnosis", "View Details", "Record Visit", "Mark Resolved"
• Awaiting Tech -- "Record Visit", "View Details", "Mark Resolved"
• Resolved -- "View Details"

Resolved issues

Resolved issues appear in a collapsible Resolved section at the bottom of the page. Click the section header to expand or collapse it. Resolved issue rows are displayed with reduced opacity and strikethrough text to visually differentiate them from active issues.

Issue lifecycle

Every issue follows a lifecycle from creation to resolution. There are two primary resolution paths:

1. Self-diagnose with AI -- Use the AI diagnostic report and interactive chat to troubleshoot and potentially fix the issue yourself.
2. Schedule service -- Skip diagnosis and bring in a technician to handle the repair.

The typical lifecycle flow is:

Open --> Self-diagnose with AI OR schedule service --> In Progress / Awaiting Tech --> Resolved

You can switch between paths at any time. For example, if AI diagnosis does not resolve the issue, you can escalate to a technician directly from the diagnostic chat or report.

Explore the Issues module