Getting Help

Learn how to access in-app help, contact ChairPulse support, report bugs, and request new features.

Finding help when you need it

ChairPulse provides several ways to get help, from built-in guides and tutorials to direct support from the team. This page covers all the resources available to you.

ChairPulse includes a Help & Resources panel accessible from the sidebar. Click the Help & Resources button (marked with a question mark icon) at the bottom of the navigation sidebar to open it.

The Help & Resources panel is organized into three sections:

Get Started

Resume onboarding -- Restart the setup checklist if you skipped steps during initial setup or want to review the onboarding flow.
Watch tutorial -- Open the tutorial modal for a quick overview of ChairPulse's key features.

Quick Guides

Short guides on specific topics to help you get up to speed:

Equipment Setup -- Learn how to add and manage equipment.
Compliance Overview -- Understand compliance tracking.
SOP Best Practices -- Create effective standard operating procedures.

Need Help?

A direct link to contact support via email.

Contacting support

For issues that cannot be resolved using the documentation or in-app help:

Email: hello@chairpulse.com

When reaching out to support, include the following details to help resolve your issue faster:

Your name and email address associated with your ChairPulse account
Your office/organization name
A description of the issue -- What you were trying to do, what happened instead, and any error messages you saw
Steps to reproduce -- The exact sequence of actions that leads to the problem
Screenshots -- If applicable, screenshots or screen recordings are extremely helpful
Browser and device -- Which browser (Chrome, Safari, Firefox, Edge) and device (desktop, tablet, phone) you are using

The more detail you provide in your initial email, the faster the support team can diagnose and resolve your issue. A screenshot of any error message is especially valuable.

Requesting a feature

Have an idea for how ChairPulse could work better for your practice? The team welcomes feature requests.

Send an email

Email your feature request to hello@chairpulse.com with the subject line "Feature Request: [Brief description]".

Describe the use case

Explain what you are trying to accomplish and why the current workflow does not meet your needs. Real-world examples from your practice are especially helpful.

Include context

Mention your practice type, team size, and any other context that helps the team understand your situation. This helps prioritize features that benefit the most users.

Feature requests are reviewed by the product team. While not every request can be implemented, the team carefully considers each suggestion and uses feedback to guide the product roadmap.

Reporting a bug

If you encounter a bug or unexpected behavior:

Note what happened

Write down exactly what you were doing when the bug occurred and what you expected to happen versus what actually happened.

Capture evidence

Take a screenshot or screen recording of the issue. If there is an error message, capture the full text.

Check your browser console (optional)

If you are comfortable with browser developer tools, open the console (usually F12 or Cmd+Option+I on Mac) and note any red error messages. This technical detail can significantly speed up debugging.

Email the report

Send the details to hello@chairpulse.com with the subject line "Bug Report: [Brief description]". Include:

Steps to reproduce the issue
Expected behavior vs. actual behavior
Screenshots or recordings
Your browser and operating system
Your ChairPulse account email

Documentation

You are currently reading the ChairPulse documentation. The full documentation is also accessible from:

The Help & Resources panel in the app sidebar, via the View full documentation link at the bottom.
Directly at your documentation URL.

The documentation covers every feature of ChairPulse with step-by-step guides, reference tables, and troubleshooting advice.

Self-service resources

Before contacting support, these resources may help you solve your issue:

Common Issues

FAQ-style answers to the most frequent problems.

Getting Started

Initial setup and onboarding guides.

Billing & Subscription

Plan details, upgrades, and payment management.

Response times

The ChairPulse support team aims to respond to all inquiries within one business day. For urgent issues affecting your ability to use the platform, indicate "Urgent" in your email subject line.

Common Issues -- Answers to frequently encountered problems.
Billing & Subscription -- Billing-related questions and plan management.

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Last updated Mar 13, 2026

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